Frequently Asked Questions

Everything you need to know about shopping with Cat Haven

What is the typical shipping time for my order?

Standard shipping usually takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on your location and customs processing.

How can I track my package?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Are your materials ethically sourced?

Sustainability is a core value at Cat Haven. We use 100% organic cotton and recycled polyester in our signature collections, and we only partner with manufacturers who hold certified fair-labor standards.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our chart for the most accurate fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.