Returns & Exchanges at Cat Haven

We want you and your feline-inspired fashion to be a perfect match, which is why we offer hassle-free returns within 30 days of delivery. All items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided and securely pack your items in their original bag or box.

3

Ship It Back

Drop off your package at any authorized carrier location. Keep your tracking receipt so we can monitor your return's journey back to the Haven.

4

Receive Your Refund

After our team inspects the items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing